Minister of Scalability

A what now? A Minister of Scalability is a person that can help you keep your startup on its fast-track growth without going off the rails.

It's a person who can roam freely between departments, identify pain points and bottlenecks, and create tools and processes to help your Sales & Account Management teams, Professional Services and Support groups, and shared services.

Your engineering team can stay focused on your core offering, while Scott can position your other teams for growth.

An engineering background you can leverage

With 20 years of experience in front-end and back-end technologies, databases, system architecture, and translating business needs into requirements, Scott can interface with your engineering team effectively, delivering the tools and integrations your teams depend on to do their jobs well.

  • Ruby, Python, Java, Groovy, PHP, Javascript
  • Rails, Django, Spring Boot, Grails, Express
  • MySQL, SQL Server, Postgres, Vertica
  • Jira, Confluence, Hubspot, Trello, Notion, Monday
  • Practiced in engineering collaboratively with various AI models

Whether you need new tools or need to make existing systems talk to each other, Scott can be your point person to lead your efforts toward better efficiency.

A head for business

Non-technical employees often struggle to translate their needs into deliverables that a technical team understands. Engineers aren't great at requirements and would prefer to work on core tech anyway. Scott's worked with teams from sales, account management, customer service, finance, HR, and more. He understands the challenges these teams face and can find or create the right tool for the job.

  • Custom platforms purpose-built for specific needs
  • Automation of repetitive processes
  • Data exchange between first and third-party systems
  • Dynamic reports and dashboards
  • Documentation and knowledge base management

Projects that deliver results and scale with you

Scott's projects have focused on producing measurable impact on global teams' KPIs.

40K support tickets

eliminated annually from an internal self-service platform that allowed account managers to safely make configuration changes to customer accounts

1 hour

Reduced time-to-close for new customers to one hour from several days, through the combination of an instant demo tool and API integrations with e-signature and payment vendors.

18x increase

in account analysis decks produced for advertisers, a value-add service to demonstrate the company's commitment to customers' success

$7.5MM USD

in potential liabilities eliminated through automating credit limit adjustments

25MM creatives

reviewed by a global Content Safety team on a platform designed and built by Scott

474 articles

Written or edited in the knowledge base for solutions engineers onboarding new customers.

"You have a great ability to see and hear what challenges others are facing, and delivering rabbits from hats to remove those problems. I'd welcome you on my team again any day of the week."

Michael Gifis
Michael Gifis
Acting CRO | Sr. Advisor @ BOMESI

"You always had your finger on the pulse of the organization and contributed so much to so many people's day-to-day. Being able to work on a project together towards the end of my tenure at Taboola was a genuine highlight of my 7 years there."

Sean Surdovel
Sean Surdovel
Senior Product Marketing Manager, Cint

"Scott you were instrumental in building so much for our teams during my time at Taboola. You're extremely talented."

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Graeme Fouste
Client Partner, Financial Services, Meta

"How many world-class engineers are also rockstar communicators? Still remember many of our 1:1 chats fondly, and can't recommend Scott highly enough as a supportive manager of high-performing teams.

Carl Bauml
Carl Bauml
VP, Agency & Programmatic Partnerships, Nativo

Flexible to fit your business

Whether you need a full-time resource to tame the ad-hocracy or as-needed help for specific projects, Scott's available to assist as needed.

Support

Tame your ticket backlog.

  • Experienced with most help desk/ticketing systems
  • Knowledge of standard support metrics
  • Cogent analysis of bottlenecks and opportunities for improvement
  • Automation of repetitive tasks
  • Data exchange between support platforms and other systems like GTM, CRM, knowledge bases, etc.

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Professional Services

Wow customers with strong technical pre-sales and seamless onboarding.

  • White-glove pre-sales including mockups and building POCs
  • Implementation hand-holding and ongoing customer development
  • Knowledge base management and best-practice documentation
  • Partnership with sales, account management, and product teams.
  • Years of experience managing PS and TAM teams.

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Product Management

Sharp-eyed analysis of customer needs, market offerings, and opportunities.

  • Experienced in roadmapping, feature prioritization, and setting a product vision
  • Skilled in cross-silo collaboration with stakeholders, engineering staff, marketing, and finance
  • Adept with data analysis and aligning product metrics with business goals
  • Skillful in turning user feedback into features that create stickiness

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Frequently asked questions

Scott's first career was in journalism. He started as an editorial assistant on a trade magazine and eventually rose to become its managing editor. When he built a web site for the magazine, his publisher declared the Internet a "fad." Scott left shortly afterward.

Self-taught, Scott went on to work at a number of startups. At that time, there were no boot camps or even collegiate majors for web work; Scott had to master front-end design, back-end design, databases, devops, and more. Working at small companies, he also had to master product management, customer success, and support.

Later, as Taboola was scaling at rocket speed, he saw stressed-out colleagues struggling with the growing volume and took it upon himself to build tools for them. It was the ideal position to leverage Scott's technical background and comfort with business challenges.

Fast-acting pain relief starts here.

Schedule a quick call with Scott and learn how he can help you get unstuck.

Schedule a chat